JOB DESCRIPTION
Lori’s Hands, Inc. is looking for a dynamic Chapter Manager who will be responsible for managing the operations and growth of Lori’s Hands in Newark, DE. The Chapter Manager will
- Be an effective communicator who will strengthen and develop partnerships in Newark within the academic, healthcare, and social services communities to establish consistent client and student volunteer recruitment channels.
- Be an independent self-starter who will be responsible for day-to-day operations of the Chapter in Newark, including new student training and on-boarding, client enrollment and ongoing assessment of needs, and ensuring quality programming for both groups.
- Strategically identify potential local funding sources to continue to sustain the program into the future, in partnership with colleagues and the Lori’s Hands, Inc. Board of Directors.
- Need to be adaptable to meet the varied needs of this exciting position. No two days, or two hours, will look the same: The Chapter Manager might spend the morning training a new group of student volunteers on visit protocol and issues affecting people with chronic illness, then work on cleaning student and client data in an AirTable base, then attend a community meeting to talk about our services, drop by a campus to drop off t-shirts to an intern, and end the day on a Zoom call strategizing with board members and the ED about a grant application to partner our program with a health system.
This role will report directly to Lori’s Hands Executive Director, Maggie Ratnayake, based in Newark, DE.
The Newark Chapter Manager will be joining a team of 1 full-time and 1 part-time employees who are based in Newark, DE: Executive Director and Program Assistant, 1 full-time employee based in Baltimore, MD: Chapter Manager, and 1 full-time employee based in Metro Detroit, MI: Chapter Manager.
Please note: All Lori’s Hands staff must be fully vaccinated against COVID-19. Proof of vaccination will be required prior to the start of employment.
ATTRIBUTES
- Entrepreneurial: You are creative; you take initiative to see ideas come to fruition.
- Committed: You strive to understand client and student needs and work hard to ensure program offerings are relevant and effective.
- Service-oriented: You are passionate about health equity and helping communities thrive by identifying and supporting existing strengths.
- Natural communicator and relationship-builder: You’re authentic, empathetic, and able to communicate clearly through any channel. When you speak, people believe you.
- Detail-oriented: You care about follow through, are a timely communicator, and always make sure you’ve crossed all of your ‘t’s and dotted all of your ‘i’s.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Cultivate new partnerships in the local community to establish consistent recruitment channels for both clients and student volunteers
- Identify and address service gaps between current community services and client needs
- With the support of the Executive Director and Board of Directors, identify and act on new funding opportunities, including corporate sponsorships, foundation grant opportunities, and individual donations
- Train and supervise student volunteers; ensure quality and consistency of service to clients
- Mentor and supervise student interns with projects and program development, in alignment with students’ educational and professional goals
- With the support of the Executive Director, plan and implement service and fundraising events to engage stakeholders
- Maintain records and participate in quality assurance activities to ensure effective and impactful service delivery
- Identify and generate content for Lori’s Hands social media, website, and newsletter
SKILLS & EXPERIENCE
Required
- At least 3 years of relevant program management experience
- Knowledge of and involvement in the Newark, DE community
- Proven ability to develop programs and manage projects to achieve desired results
- Strong and effective writer and verbal communicator
- Supervisory/mentorship experience
- Experience with cloud-based data management systems and technology solutions (Lori’s Hands uses Google Drive, AirTable, Canva, and email marketing tools)
Highly Desirable
- Experience raising funds from corporate and private foundations and individual donors
- Client needs assessment and program evaluation experience
- Experience managing budgets and grants
- Experience working with older adults or individuals with disabilities or chronic illnesses
COMPENSATION & BENEFITS
- Compensation is based on experience. Competitive benefits package.
- Salary range: $60,000 – $70,000
Initially, this position will require the Chapter Manager to work part time from a home office and part time from a campus-based office. The Chapter Manager will also work in community settings. The Chapter Manager must have their own means of transportation. Lori’s Hands will provide a computer and other required equipment and supplies to the Chapter Manager.
TIMELINE
- Applications will be reviewed on a rolling basis with an anticipated start date in May or June.
APPLYING
Use the link below to apply for this position
